Well Gifted — Gift Box Return Policy

Each Well Gifted box is thoughtfully curated and packed with care. Because of the unique and perishable nature of many of our items, we’re unable to accept returns or issue refunds on gift boxes once they’ve shipped.

We want every gift to arrive looking as beautiful as it left our studio. If your order arrives damaged or not as expected, please contact us right away so we can make it right.

Having trouble with your order?
Call or text 817-718-2554
or email hello@shopwellgifted.com so we can assist you promptly.

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Well Gifted — Mahjong Return Policy

Return Window

You have 14 days from the day you receive your order to request a return.

Eligibility

To be eligible, items must be:

• In the same condition you received them 

• In their original packaging

Mahjong tile sets: if the factory shrink wrap on the tiles has been opened or removed, the set is not eligible for return.

Please keep your receipt or proof of purchase.

If the item arrives to us in damaged condition, the return will not be accepted and returned to you.

How to Start a Return

Email us at hello@shopwellgifted.com to request a return approval.

Once approved, Return shipping costs will be paid for by the purchaser.  Return shipping label will be provided if the return is a result of a damaged product or error on our part.

Return Address:

Well Gifted

2962 Park Hill Drive

Fort Worth, TX. 76109

Items sent back without prior authorization cannot be accepted.

Shipping Fees are non-refundable.

Damages & Order Issues

Please inspect your order upon delivery and contact us within 7 days from the time of receipt at hello@shopwellgifted.com if an item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.

Plese Note:We follow our manufacturers’ standards when evaluating product condition and return eligibility. Minor variations or imperfections that are deemed acceptable by the manufacturer—and do not affect the functionality or gameplay of an item (including mahjong tiles)—are not considered damaged or defective and are not eligible for return.

Exceptions / Non-Returnable Items

The following items are final sale and cannot be returned:

• Sale items

• Personalized or custom items

Exchanges

Exchanges are not supported at this time. Please return original order for a refund and create a new order for the replacement.

Refunds

We’ll notify you once we’ve received and inspected your return.

• If approved, we’ll issue a refund to your original payment method within 10 business days.

• If not approved, we’ll let you know why.

Please note your bank or card issuer may take additional time to post the refund. If it’s been more than 15 business dayssince your return was approved, contact us at hello@shopwellgifted.com.